Contact Us

To book an appointment or find out more about our service call our friendly customer service team. We're always happy to help! Remember you can get Health and Beauty Card Points on all services with Superdrug Health Clinics!


0333 311 1007

Monday to Friday: 8am-7pm
Saturday: 9am-5pm
Sunday 10am-4pm

Contact FAQ

How can I cancel my appointment?

To cancel or reschedule your appointment, please call our booking line. Our lines are open Monday to Friday, 8am-7pm, Saturday 9am-5pm and Sunday, 10am-4pm.

Can I contact the clinic directly?

For any questions about your appointment, please call our booking line. Our customer service advisors will be able to help.

I haven't received a confirmation of my booking

If you haven’t received an email confirming the time and date of your appointment, please check your spam folder. If you are unable to find your booking confirmation email, please contact our customer service team via phone. They will be able to confirm your appointment details.

How can I make a complaint?

Patient safety and satisfaction are our top priorities at Superdrug Health Clinics, so we take any and all complaints seriously. If you feel dissatisfied with the service you received from us and would like to raise a complaint, please get in contact with our Customer Support team on 0333 311 1007 or email

Our Customer Support team will help you to the best of their ability, and if they’re unable to resolve your issue then they’ll put you in touch with the right person to handle your complaint. For more information on how your complaint will be handled, please have a look at our terms and conditions.

If you are not satisfied with the outcomes of a complaint we will try to identify why and find ways to resolve it. If resolution is not possible, you can contact HIS or CQC for further guidance.

Healthcare Improvement Scotland

Independent Healthcare Team
Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
T: 0131 623 4342


CQC National Customer Service Centre
Citygate | Gallowgate| Newcastle upon Tyne| NE1 4PA
T: 03000 616161

Where can I get further information on your corporate offering?

If you are a corporate customer, please contact for further information on our services and pricing.

What our customers think


How it Works

Attend consultation

During your appointment, the nurse or pharmacist will assess which vaccines or medications you need and take a blood sample if required.

Get your treatment

Once our health advisor has assessed your needs, you'll receive your vaccination or service straight away.