How can I cancel my appointment?
To cancel or reschedule your appointment, please call our booking line. Our lines are open Monday to Friday, 8am-7pm, Saturday 9am-5pm and Sunday, 10am-4pm.
Can I contact the clinic directly?
For any questions about your appointment, please call our booking line. Our customer service advisors will be able to help.
I haven't received a confirmation of my booking
If you haven’t received an email confirming the time and date of your appointment, please check your spam folder. If you are unable to find your booking confirmation email, please contact our customer service team via phone. They will be able to confirm your appointment details.
How can I make a complaint?
Patient safety and satisfaction are our top priorities at Superdrug Health Clinics, so we take any and all complaints seriously. If you feel dissatisfied with the service you received from us and would like to raise a complaint, please get in contact with our Customer Support team on 03333111007.
Our Customer Support team will help you to the best of their ability, and if they’re unable to resolve your issue then they’ll put you in touch with the right person to handle your complaint. For more information on how your complaint will be handled, please have a look at our terms and conditions.
If you are not satisfied with the outcomes of a complaint we will try to identify why and find ways to resolve it. If resolution is not possible, you can contact HIS or CQC for further guidance.
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
T: 0131 623 4342
CQC National Customer Service Centre
Citygate | Gallowgate| Newcastle upon Tyne| NE1 4PA
T: 03000 616161
Where can I get further information on your corporate offering?