Superdrug Health Clinics FAQs
I need to book a Travel vaccination appointment. How can I book this?
You can start to book your travel consultation appointment by clicking here and selecting the clinic you wish to go to.
How do I cancel my appointment?
You can cancel your appointment once you have logged into your Superdrug Health Clinics account. Please click here to log in.
I have a query about the No show charge; who can I contact?
Please email firstname.lastname@example.org – our team will be able to provide you with more information
I want to make a refund request, who can I contact?
If you want to make a refund request or have a refund query, please email email@example.com
I want to check if you have a particular vaccination in stock, how can I find out?
Please email firstname.lastname@example.org – so we can find out whether your choice of clinic has the vaccination you are interested in
Where can I find out more about the vaccinations you provide and their price?
Please click here to view our full range of services and our prices
I want to make a Vaccine Record Request - how can I do this?
What does a Superdrug Health Clinic Consultation involve?
A Superdrug Health Clinic consultation involves you seeing a Superdrug healthcare professional for your selected service. The healthcare professional will confirm a few details with you and will then carry out a comprehensive risk assessment, to determine whether the service you require, is suitable. After this, they will proceed to provide the service within the same appointment, or may rebook you for a follow up appointment, if further information is required. There may be circumstances where the service is not suitable for you, in which case they will let you know and advise you on what to do next.
Does Superdrug charge a cancellation fee?
If you’re unable to make your appointment please cancel on our booking portal here. There will be no charge if you need to cancel or reschedule the appointment if you contact us no later than twenty-four (24) hours before your appointment time. After this time you will be charged a £20 cancellation fee if you booked your appointment online.
During your appointment, your nurse or pharmacist will discuss the charges for any of services you require and these will be payable in the clinic during your appointment.
Please note, this is not a fee which can be taken off the final charge or acts as a deposit.
Do I need to pay a consultation fee?
A medical in person consultation fee will be charged only if a vaccination/tablets or capsules are not administered/supplied. This is a non-refundable £20 fee and is per appointment.
This is fee is per appointment. For group bookings, we will charge only once.
If there is a risk assessment carried out by a nurse/pharmacist, this is considered as a consultation and therefore the consultation fee will be applicable.
Exemptions apply if:
- If the nurse/pharmacist assesses that there is a risk to you being vaccinated, and we can’t vaccinate due to the patient safety being compromised
- The vaccination/medication is not suitable for the patient due to other medical conditions
- Stock not available in clinic
- Corporate Clients
- Phlebotomy patients
- Walk- in patients (we are currently not seeing any walk-in patients in Superdrug Health Clinics)
- Blood Pressure check
I have not received a confirmation email for my booking. Is my appointment booked?
Please check your junk mail as sometimes booking confirmation emails may end up there. If not, then please email email@example.com
I am experiencing side effects after my vaccine appointment. What should I do?
Any mild reaction to a vaccine will generally start within a few hours and will normally be mild and self-limiting. You can find a full list of all reported side effects included in the manufacturer’s patient information leaflet which will be provided to you by your Superdrug nurse or pharmacist. If you do experience any of these reported side effects, speak to your doctor, nurse or pharmacist.
Major side effects to a vaccine are rare but can be serious. Severe allergic reactions can include shortness of breath and swelling of the face or tongue, or a rash. If you experience any of these reactions after a vaccination, please seek medical help immediately.
Can I have several vaccines on the same day, or do I need to wait between?
Yes, you can generally receive doses of different vaccines at the same time. If you are receiving two or more vaccinations at the same time, they will usually be given at different sites and preferably on different limbs. There are some exceptions to this and certain vaccine combinations do require a minimum interval to be observed, your Superdrug nurse or pharmacist will advise on this at your appointment.
I have not had my next vaccine dose on time, is it safe to continue my course after several months have passed or do I have to restart?
If you’ve not had your next vaccine dose on time, it is usually still valid, even if you have passed the recommended time interval. In most cases, the vaccine course should be resumed and completed as soon as possible.
Why does the NHS not offer this vaccine for free?
UK residents are eligible to receive vaccines within the NHS routine immunisation schedule for free. However, certain vaccines outside of this are not covered. If a vaccine is available free on the NHS we will recommend this where possible.
Can my child still have the chickenpox vaccine if they have had chickenpox, or recently been exposed to chickenpox?
If your child has already had chickenpox, they are considered to have lifelong immunity, so there is no need for them to be vaccinated.
However, if it is unclear whether or not your child has had chickenpox, they can still be vaccinated as this can prevent future disease and it is unlikely to cause any harm even if they have had chickenpox before.
Chickenpox is transmitted directly by close contact or droplet spread and it can take several days for symptoms to develop. If you believe your child has been exposed to chickenpox and is not showing any symptoms, they may still have the vaccine. Vaccination within 3 days of exposure may help prevent chickenpox or reduce the severity of disease, resulting in fewer skin lesions and a shorter period of illness. However, there is limited information that being vaccinated up to 5 days after exposure may reduce disease severity.
Can you still have the shingles vaccine if you have had shingles or been exposed?
Yes, you can still have the shingles vaccine if you’ve had shingles. However, you should wait until your symptoms have stopped before you are considered for the shingles vaccine.
If you are immunocompetent (i.e. you have a properly working immune system) and have had a single episode of shingles in the last 12 months, you should delay your vaccination until 12 months after you were infected.
When should I test for immunity after hepatitis B immunisation?
Testing for evidence of immunity after vaccination is not routinely recommended, except those in certain groups. In those at risk of occupational exposure, particularly healthcare and laboratory workers, antibody levels should be checked one to two months after the completion of the full vaccination course.
I have just had my covid vaccine, how long do I have to wait before I book a vaccine with you?
There is no minimum time interval between the COVID-19 vaccine and other vaccines. If the vaccines are not given together, they can be administered at any interval, although separating the vaccines by a day or two can avoid confusion if you have any side effects. The only exception to this is the shingles vaccine, where a seven day interval is recommended.
When should I test for COVID-19 antibodies?
This test can be done before vaccination to see if you’ve had coronavirus before, or after being vaccinated to give you more information about your body’s response to it. If you’re testing for antibodies after your vaccine, you should wait for at least 14-21 days after your last dose, to give your immune system time to create antibodies that can be detected by a test.