Re-opening Health clinics following Covid-19 lockdown

We are delighted to be re-opening our health clinics again. The re-opening will be phased and there will be regular reviews of our safety guidelines.

We have been working hard to ensure we provide a safe environment for our patients and our clinic team members:  While we are working to minimise the risk, we cannot completely remove all risk in relation to Covid-19, therefore ;

Please review our guidance and triage questions that will be asked when you are booking your appointment

1. Are you currently suspected of having COVID-19?

• If Yes -Please follow government guidelines and book when you have completed quarantine

2. Have you been in contact with or are living with someone suspected or confirmed of having Covid-19?

• If Yes – Please follow government guidelines and book when you have completed quarantine

3. Do you have a fever, or have you had a high temperature in the last 14 days (a fever is a temperature greater than 37.8 degrees)?

• If Yes – Please follow government guidelines and book when you have completed quarantine

4. Have you had a cough or any other respiratory signs in the last 14 days?

• If Yes – Please follow government guidelines and book when you have completed quarantine

5. Have you lost the sense to smell or taste in the last 14 days?

• If Yes – Please follow government guidelines and book when you have completed quarantine

6. Do you suffer from any of the following? Diabetes, cardiovascular disease, including hypertension, chronic lung disease, immunodeficiency, cancer under active treatment?

• If Yes –While we work to minimise any risks to both our teams and Patients when they attend an appointment, we cannot completely remove all risk in relation to Covid-19 and we will not always be able to maintain a social distance of 2m social distance. By booking a service you are accepting these risks and terms.Only essential services should be booked.

7. Are you pregnant?

• If Yes – While we work to minimise any risks to both our teams and to customers and patients when they book an appointment we cannot completely remove all risk in relation to Covid-19 and will not always be able to maintain a social distance of 2m. By booking a service you are accepting these risks and terms. Only essential services should be booked.

8. Is the customer over 70 years of age?

• If Yes – While we work to minimise any risks to both our teams and to customers and patients when they book an appointment we cannot completely remove all risk in relation to Covid-19 and will not always be able to maintain a social distance of 2m. By booking a service you are accepting these risks and terms. Only essential services should be booked.

• If you suspect or you are currently suspected of having COVID-19
• For up to date advice on COVID-19 symptoms please visit the NHS website
• If any of your family members have symptoms of COVID-19
• If anyone you have been in contact within the last 14 days has been diagnosed with COVID-19.
• If you have ANY symptoms at all, that are not normal for you, give us a call and we will advise.
• We will understand if you cannot or are not planning to attend the appointment for any reason but would request that you please cancel the appointment as our nurses will be expecting you and have taken the time to prepare the clinic for your arrival

You can cancel your appointment by logging in to your Health Clinics account here.

You will also be asked these questions prior to being admitted to our clinic on the day so please contact us if you need to cancel.

Superdrug does not charge for cancelling your appointment and we will do our best to re-book your appointment when it is safe for you to do so

Please bring as little with you as possible, just essential items, leave unnecessary bags, coats etc at home or in your car. We would recommend that you bring a face mask to wear during your clinic appointment as we will not always be able to maintain a 2m social distance.

Please attend your appointment unaccompanied, if the appointment is for a child, it must be with a 1:1 ratio with a parent or guardian. If you require a chaperone, please inform the booking line of this at the time of making your booking. If you bring someone else with you, they may be asked to wait outside the store while your appointment is taking place.

A 2 m clinic waiting room tape box has been mapped on the floor outside the clinic please wait there until the nurse invites you in for your appointment. Please do not arrive early for your appointment.

If you are late, the nurse may need to reschedule your appointment.

You will be asked to wash your hands or use hand gel when you first enter the clinic room.

The Nurses will have prepared the room, including disinfecting any surfaces before your arrival.

When the treatment is complete, you will be asked once more to wash your hands or use hand gel.

Please pay for any services by card after your consultation.

Nurses will be wearing a face mask; face visors; and an apron. They will wash their hands and put on gloves before making any contact with you.

Conversation may be different and more difficult whilst wearing a mask, so please understand we will not be as chatty as usual and may ask for information to be repeated. Please let our nurse know if you are struggling to understand them.

We also need to keep contact time to a minimum, so whilst we will not rush your appointment, we will endeavour to be as efficient as possible.

You will be required to sign a consent form, please bring your own pen.
Please read the consent form very carefully and be sure you are satisfied you understand and accept the risks and terms described.

By booking a treatment you are accepting these risks and terms.
If you have any further questions, you can email our customer service team on  contact@healthclinics.superdrug.com

If you would like to speak to a GP about COVID-19 please book an appointment with our GP service